Frequently Ask Questions

Welcome to our Frequently Asked Questions (FAQ) section! We understand that you may have questions and uncertainties about our platform, and we're here to provide you with all the answers you need. This section is designed to address the most commonly asked questions and offer comprehensive explanations to ensure a smooth and satisfying user experience. In our FAQ, you'll find information on a wide range of topics, including account registration, transfer methods, fees, security measures, transfer times, supported currencies, and more. We've compiled these questions based on user feedback and our commitment to transparency and clarity. Navigating through the FAQ is easy, and you'll find each question accompanied by a clear and concise answer. If you have any additional queries or require further assistance, don't hesitate to reach out to our dedicated customer support team. They are available through multiple channels, such as email, phone, and live chat, ready to assist you promptly. Our goal is to make your experience with our platform as seamless and rewarding as possible. The FAQ section is just one of the many ways we strive to provide exceptional service and support to our valued users. We encourage you to explore the FAQ to find quick solutions to your questions and enjoy the benefits of our platform with confidence. Thank you for choosing our services, and we look forward to meeting your money transfer needs effectively and efficiently. Happy transferring!

IZI SEND Money Transfer is an instant, safe and simple way of money transfer from the United Kingdom to Asia and Africa. You can make a transfer from your laptop or using the IZI SEND Money Transfer mobile app after completing a quick registration process.

IZI SEND Money Transfer lets you send money to several countries – and this network just keeps growing. 1. To transfer money abroad, you need to complete the following steps:
2. Just login into your IZI SEND Money Transfer account by using website or mobile app or do signup.
3. Click send button from the Dashboard of the app or website
4. Select the country where you are sending money in the calculator.
5. Choose the delivery method(Cash, Bank, or Wallet)
6. Select the payout option(local payout companies, banks, or wallets)
7. Enter the amount.
8. Enter your receiver details
Provide more details about you (complete profile) – only for new users.
9. Confirm the details of your transfer and choose the reason for sending money and click on CONFIRM button.
10. Fill in payment details and click Send.

You can use Visa, Master Debit and Credit Cards for making Transactions.

Yes, you can transfer money to all available countries in the IZI SEND Money Transfer app or website.

All the Transactions with IZI SEND Money Transfer are free without any hidden markups

Our payout network consistently growing depending on the recipient’s countries. you transfer your money to a bank account, cash pickup, or mobile wallet.

We aim to deliver your money to your receiver in 5 minutes but it may vary according to the delivery option you have chosen.
Your receiver will get notified by the recipient companies, banks, or wallets

The IZI SEND Money Transfer services are available 24/7, including on weekends.

IZI SEND Money Transfer is an SPI registered by FCA and HMRC regulatory authorities. IZI SEND Money Transfer mobile Applications and website are highly secured with the foolproof latest technology and certified by GDPR.

You can be able to cancel Transfers until it’s paid successfully to your chosen receiver Why verification process is mandatory for making transactions?
The IZI SEND Money Transfer verification process is a security initiative that ensures to keep your money secure and gives you protection from fraud and identity thefts.. The identity verification process is very simple and convenient. Please note:

  • If you hit your limit while making a IZI SEND Money Transfer transaction, you will need to provide a source of funds for your transaction to be processed
  • If you do not provide the required documents within the period, your transfer will cancel and be refunded automatically